Guide

We want you to succeed. If your business has grown beyond what AdaptiveShop is designed for, we make it easy to take your product data to your next platform.

Exporting to Shopify

Pro merchants can export their product catalog in Shopify-compatible CSV format.

How to Export

1. Go to Settings → Migration Assistance
2. Click "Download Shopify CSV"
3. In Shopify Admin, go to Products → Import
4. Upload the CSV file and confirm the import

Shopify's import guide

To manage platform resources and comply with data protection best practices, AdaptiveShop automatically removes inactive accounts. This policy helps keep the platform secure and efficient.

Incomplete Setup Accounts

Accounts that do not complete the required setup within 60 days will be automatically removed.

Lapsed Subscription Accounts

Accounts with inactive subscriptions (canceled, suspended, or unpaid) for more than 12 months will be automatically removed.

Payment Dispute Suspension

If you file a payment dispute (chargeback) with your bank for your AdaptiveShop subscription, your account will be immediately suspended as an automatic fraud protection measure.

How to resolve:

• Withdraw the dispute: Contact your bank to withdraw the dispute. Your account will be automatically reactivated.
• Billing issue? Contact us at support@adaptiveshop.ai before disputing. We're happy to help resolve any billing concerns.
• Want to cancel? You can cancel your subscription anytime from Settings. Disputes are not necessary to cancel.

Reactivating Your Account

You can reactivate your account at any time before permanent deletion:

• Incomplete setup: Log in and complete the required setup steps
• Lapsed subscription: Log in and resubscribe to any plan
• Payment dispute: Withdraw the dispute with your bank—your account will be automatically reactivated

Stripe Connection Failed

Symptom: "Connect Stripe" button doesn't work or connection fails

Solutions:

• Make sure you clicked "Authorize access" at the end of Stripe onboarding
• Try disconnecting and reconnecting from Settings
• Clear browser cache and try again
• Try a different browser (Chrome recommended)

Checkout Not Working

Symptom: "Checkout" button is disabled or missing

Solutions:

• Make sure Stripe is connected (Settings → Stripe Connection)
• Complete Contact Information (support email and business name required)
• Add Shipping Policy and Returns Policy (Settings → Shipping and Returns)
• Check that selected variant has stock available

Images Not Uploading

Symptom: Product or variant images fail to upload

Solutions:

• Check file size (max 5MB per image)
• Use supported formats: JPG, PNG, WebP
• Try uploading one image at a time
• Clear browser cache and try again

Order Confirmation Email Not Received

Symptom: Customer didn't receive order confirmation

Solutions:

• Check customer's spam/junk folder
• Verify email address was entered correctly during checkout
• Check that your support email is set in Settings → Contact Information
• Wait 10-15 minutes (email delivery can be delayed)

POD Orders Not Auto-Fulfilling

Symptom: POD orders aren't being sent to provider automatically

Solutions:

• Make sure POD provider is connected (Settings → Print-on-Demand)
• Verify "Auto-Fulfill POD Orders" is enabled
• Check that product SKU matches POD provider's product ID format
• Review POD provider's webhook configuration

ShipEngine Rate Quotes Failing

Symptom: "Get Shipping Rates" returns error or no rates

Solutions:

• Verify ShipEngine API key is correct (Settings → ShipEngine Integration)
• Make sure Ship-From Address is complete with all required fields
• Check package dimensions are realistic (not 0 or negative)
• Verify customer's shipping address is valid and complete