Merchant Support
We're here to help you succeed with AdaptiveShop
Check Documentation First
Most questions can be answered instantly in our comprehensive documentation. Find step-by-step guides for:
- Connecting Stripe (complete walkthrough)
- Adding products and managing variants
- Setting up ShipEngine for shipping labels
- Connecting Print-on-Demand providers
- Fulfilling orders and handling returns
- Customizing your shop
- Troubleshooting common issues
About Our Support
AdaptiveShop is a small, focused team committed to building the best platform for merchants. While we do our best to respond to all support requests, please note:
- Response time: We aim to respond within 1-2 business days
- Self-service first: Check documentation and troubleshooting guides before reaching out
Contact Support
If you've checked the documentation and still need help, please log in to your merchant account to submit a support request.
Note: To help us assist you faster, please include your merchant ID, a clear description of the issue, and any relevant screenshots.