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Guide

Everything you need to know about running your shop

Getting StartedFeatures to KnowProducts & FulfillmentSales & MarketingShop SettingsHelp & Resources

The Basics

Your First Steps

After creating your account, complete these steps in order:

  1. Connect Stripe - Required to accept payments (see Stripe Setup)
  2. Add Contact Information - Business name and support email (required before accepting payments)
  3. Set Shipping & Returns Policies - Required for checkout to work
  4. Add Your First Product - See Managing Products
  5. Customize Your Shop - Add logo, colors, and branding

Test Mode

All new accounts start in test mode. You can test the entire checkout flow using Stripe's test card: 4242 4242 4242 4242 with any future expiry date and any CVC.

14-Day Money-Back Guarantee

All subscriptions come with a 14-day money-back guarantee. If you haven't processed any customer orders within the first 14 days, you can request a full refund—no questions asked.

To request a refund, go to Settings → Billing and click the "Request Full Refund" button. Your refund is processed automatically and should appear in your account within 5-10 business days.

Understanding Your Shop URL

Your shop has three types of URLs:

  • Shop Catalog: app.adaptiveshop.ai/shop/[your-merchant-id] - Shows all your products
  • Adaptive Link: app.adaptiveshop.ai/l/[your-merchant-id] - AI-powered adaptive landing page (see Adaptive Links)
  • In-Person Shop: app.adaptiveshop.ai/shop/[your-merchant-id]/inperson - Optimized for in-store displays and kiosks (see In-Person Mode)

Stripe Setup

Connecting Your Stripe Account

AdaptiveShop uses Stripe to process payments. Funds go directly to your Stripe account—AdaptiveShop never holds your money.

Step-by-Step:

  1. Go to Settings from your dashboard
  2. Scroll to Stripe Connection section
  3. Click "Connect Stripe Account"
  4. You'll be redirected to Stripe:
    • If you have a Stripe account, log in
    • If not, create one (it's free and takes ~5 minutes)
  5. Complete Stripe's verification process:
    • Business details (or personal if sole proprietor)
    • Bank account information (for payouts)
    • Identity verification (government ID may be required)
  6. Click "Authorize access" to connect to AdaptiveShop
  7. You'll be redirected back to AdaptiveShop—connection complete!

Test Mode vs Live Mode

  • Test Mode: Practice with fake transactions. Use test card 4242 4242 4242 4242
  • Live Mode: Real payments with real money. Stripe will guide you through activation when you're ready

To activate live mode, you'll need to complete Stripe's business verification. This can take 1-2 business days for approval.

Understanding Payouts

Stripe automatically transfers funds to your bank account:

  • Default Schedule: Every 2 business days (can be changed in Stripe dashboard)
  • First Payout: May take 7-14 days (Stripe's standard verification period)
  • Fees: Stripe charges 2.9% + $0.30 per successful transaction

Common Issue: Connection Failed

If the connection fails, make sure you clicked "Authorize access" at the end of Stripe's onboarding. You can try reconnecting from Settings.

Managing Your Stripe Account

From Settings → Stripe Connection, you can:

  • View Dashboard: Opens your Stripe dashboard to see transactions, payouts, and disputes
  • Disconnect: Removes Stripe connection (you'll need to reconnect to accept payments)

Buy Now Pay Later

What is Buy Now Pay Later?

Buy Now Pay Later (BNPL) lets your customers split their purchase into installments. AdaptiveShop supports Afterpay, Klarna, and Affirm through Stripe.

  • Customers can pay in 4 interest-free installments
  • You receive the full payment upfront—the BNPL provider collects from the customer
  • BNPL options only appear for eligible orders (based on order amount and customer location)

Enabling BNPL

  1. Go to Settings in your dashboard
  2. Scroll to Buy Now Pay Later section
  3. Toggle the switch to enable BNPL options
  4. When enabled, eligible customers will see Afterpay, Klarna, and Affirm at checkout

Note about fees

BNPL providers may charge different processing fees than standard card payments. Please review Afterpay, Klarna, and Affirm's merchant terms directly for current pricing information.

Supported Countries

  • Afterpay: US, Canada, Australia, New Zealand, UK
  • Klarna: US, UK, and most European countries
  • Affirm: US, Canada

BNPL options are automatically shown or hidden based on your customer's location.