Contact
How can we help you?
Made a purchase?
If you purchased a product from a merchant's AdaptiveShop store and need help with your order, please contact the merchant directly.
How to find your merchant's contact information:
- Check your order confirmation email - merchant contact info is included
- Look for the merchant's support email or contact link on their shop page
- Review your order receipt for merchant details
Important: AdaptiveShop is a platform that enables independent merchants to sell their products. We do not manufacture, sell, ship, or handle any products directly. All orders, refunds, returns, and customer service are managed by the individual merchant you purchased from.
For issues with:
- Order status or tracking
- Product questions
- Returns or refunds
- Damaged or incorrect items
- Shipping delays
→ Contact the merchant directly using the information in your order confirmation email.
Are you a merchant?
If you're an AdaptiveShop merchant and need technical support, have questions about your account, or need help with platform features, please visit our merchant support page.
Tip: Check our Guide first for instant answers to common questions about Stripe setup, product management, shipping, POD, and more.
Building an AI agent?
AdaptiveShop provides MCP and ACP endpoints for AI shopping assistants like ChatGPT, Claude, Perplexity, and other AI agents to discover and purchase products.
General Inquiries
For general questions about AdaptiveShop, partnerships, or business inquiries:
Email: support@adaptiveshop.ai