Billing & Subscription Policy

1. Subscription Tiers

AdaptiveShop offers three subscription tiers:

• Basic ($7.99/month): 10 products, 5 variants per product, shop and product pages, AI writing tools
• Growth ($14.99/month): 50 products, 10 variants per product, 1 dynamic link, AI merchandising, custom domain
• Pro ($24.99/month): 150 products, unlimited variants, 3 dynamic links, POD integration, categories, CSV export

For a complete feature comparison, visit our Pricing page.

2. Billing Cycle

• Subscriptions are billed monthly on the anniversary of your signup date
• All prices are in USD
• Payment is processed automatically via Stripe
• You will receive an email receipt for each payment

3. Upgrades

When you upgrade to a higher tier:

• Upgrades take effect immediately
• You are charged a prorated amount for the remainder of your billing cycle
• All features of your new tier are available instantly
• Any previously archived items (from a prior downgrade) are automatically restored

4. Downgrades

When you downgrade to a lower tier, we provide a fair transition process:

4.1 48-Hour Notice Period

• Your store remains fully operational for 48 hours after the downgrade
• You receive an email detailing what will be archived
• Use this time to choose which items to keep within your new limits

4.2 Automatic Archiving

After 48 hours, items exceeding your new limits are automatically archived:

• Products: Archived by position order (items with lower position numbers are kept first)
• Adaptive Links: Archived by creation date (oldest links are kept first)
• Variants: Archived by position within each product

4.3 7-Day Grace Period

• After archiving, you have 5 additional days to swap items
• You can restore an archived item by archiving an active one in its place
• After this period, your selections are final (until you upgrade)

4.4 Data Preservation

5. Cancellation

• Cancel anytime from Settings → Billing → Manage Billing
• Access continues until the end of your current billing period
• After cancellation, your shop goes offline but data is preserved for 30 days
• Resubscribe within 30 days to restore your shop completely

6. Refunds

• 14-day money-back guarantee on new subscriptions
• If you have not processed any customer orders, you can request a refund directly from Settings → Billing
• Subscription fees are non-refundable after the 14-day period or after processing customer orders
• Refunds are processed within 5-10 business days

7. Payment Methods

• We accept all major credit and debit cards via Stripe
• Payment information is stored securely by Stripe (PCI compliant)
• We never store your full card number
• You can update your payment method anytime via the billing portal

8. Failed Payments

If your payment fails:

• We automatically retry for up to 7 days
• Your account status changes to "Past Due"
• You receive email notifications about the failed payment
• After 7 days of failed retries, your account is suspended
• Your shop goes offline until payment is resolved
• All data is preserved - update your payment method to restore access

9. Payment Disputes

If you file a payment dispute (chargeback) with your bank or credit card company:

• Your account is immediately suspended as automatic fraud protection
• Your shop goes offline and customers cannot make purchases
• All your data is preserved and accessible via your dashboard

How to Resolve

• Withdraw the dispute: Contact your bank to withdraw the dispute. Your account will be automatically reactivated.
• Wait for resolution: If the dispute is resolved in our favor, your account is automatically reactivated.

10. Special Tiers

• Grandfathered Accounts: Founding members with lifetime Pro access at no charge
• Gift Subscriptions: Pro access via promotional codes, no expiration unless specified

11. Price Changes

• We reserve the right to change pricing with 30 days notice
• Existing subscribers are grandfathered at their current rate for 12 months after any price change
• You will be notified by email of any price changes

12. Questions

For billing questions or concerns, contact us at support@adaptiveshop.ai.